Google and HiDPI displays

We have come across an issue for Google Chrome when some of the users using Chrome on Windows 8 or Windows 8.1 Laptop/Tablet devices have a HiDef screen with a high resolution.  The issue only appears when they want to Launch Chrome in Windows 8 mode.  This makes Chrome act more like an App and doesn’t run in the desktop environment.  Users will experience all kinds of issues from mouse clicks not working, to different size screen and fonts.  Sometimes their keyboard won’t type.  This is because Google doesn’t support HiDPI displays.  Support is planned for in the future, so keep an eye out.  They can only run Chrome in Desktop Mode on these type of devices.  This becomes problematic once in Windows 8 mode.  Since you can’t left click on settings; you cannot change it back easily.  You have to disable display scaling temporarily, but the results won’t look pretty.  You have to following these steps to change it back to desktop mode:

  • Right-click your Chrome launcher shortcut
  • Select ‘Properties’
  • In the ‘Compatibility’ tab check the box next to ‘Disable display scaling…‘
  • Click ‘OK’
  • Launch Chrome and launch Windows 8 mode
  • Click on Settings
  • Click on ‘Relaunch Chrome in desktop mode’

You can uncheck ‘Disable display scaling’ now.  Now Chrome should launch on the desktop and give the user a good experience.

July 16, 2014 by Lauren Winstead Category: General IT 0 comments

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