Exchange what??

This week we had to add an additional mailbox for a user in Exchange 2003. She basically needs one email account under and one for .  First I copied the user in AD and created the new email account for her. Then using the original user in AD I gave full access to the new mailbox. Then I added the new mailbox into the user’s outlook. We had to enable the “from toolbar” using view tab/from toolbar. When she sent from the email address we realized that the sent items were going into the’s sent email folder. After a quick bit of research we learned this is default outlook behavior using a shared mailbox that the sent and deleted items folders go the default mailbox.  There is a Microsoft fix it for this but we decided to use the registry setting found on the page. Since the user is using outlook 2002 we needed to go to HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Preferences\DelegateSentItemsStyle then set the DWORD value of the registry key to 1. This registry setting allowed the sent items folder to go into the shared folder instead.

May 03, 2013 by Abe Varughese Category: General IT 0 comments

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