There has been an error floating around that is caused by a Windows Update release in January 2018. It causes blue screens and is fairly fixable. Please see below for steps to perform the fix: 1. You have to run setup.exe from the most recent Windows 10 ISO. I have created a DVD for each…

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Apple Having Issues with Office 365?


So I spent all day trying to figure this out–at 8:30AM my Outlook stopped updating completely. I was able to get into the Office 365 Portal and access my email, so nothing was wrong with my account. Very frustrated, I began to look around for solutions. Our MSP Director suggested a full uninstall of Office–Who…

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QuickTime for Windows

Tech Talks

Vulnerabilities Found in Popular Plugin QuickTime is a media player developed by Apple and has been been around since the 90’s. Most of you are familiar with this software as it is usually installed alongside iTunes. Unfortunately, Trend Micro, a global security software company, has discovered two unique vulnerabilities that can put your computer in…

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Help Resetting Windows 10 Password

Reset Windows 10 Local Password We like to get practical tips from our engineers on the blog fairly often. Today Adam talks about how to reset a password in Windows 10- a common question. We hope this helps! If you forgot the password for your Microsoft account and you were unable to reset the password…

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Office 2016 Add-on Complication

One of our engineers discusses a recent issue he found with an Office upgrade.   One of our clients recently upgraded to Office 2016. Since this is fairly new to the market, there are always issues with Add-Ons so we pay close attention to these changes. I found an issue with the Adobe Acrobat Add-On…

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Troubleshooting: Windows 10 Crashing

  Anyone having issues with Windows 10 upgrade? Are you getting a blue screen? Reboot not working? Here is what one of our engineers found and the solution to your problem. I was working on a Dell laptop and at the request of the client upgraded it to Windows 10.  Everything was normal throughout the…

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Troubleshooting: Server hung on "Preparing to Configure Windows"


Every IT Technician dreads rebooting an older server. During the last Microsoft patch cycle I ran in to a server freezing during the patch install. Although this is rare, it is never a good situation, especially when working remotely. I was patching a Server 2008 box when I ran in to a major issue. The updates…

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